Payment Gateway

Request credit card information from patients when they make an appointment


How does it work?

Payment Gateway is a Zedmed integration with Tyro eCommerce that allows practices to request credit card information from patients when they make an appointment. Tyro manages the payment transfers, and provides Zedmed with a secure token that allows Zedmed to use the card for future attendances, appointment deposits and did not attendeds.

With Payment Gateway you can:

  • Reduce debtors
  • Reduce missed appointments
  • Require credit cards prior to appointments
  • Easily conduct Telehealth appointments
  • Let patients walk out the door after their appointment
  • Operate without the need for an EFTPOS terminal

Frequently asked questions

How is the patient billed?

Billing is for private patients and ePayment as the payment type. MA Online can also be used if a rebate is needed. A receipt will be emailed to the patient.

How do deposits and no-show charges work?

A receipt can be created using ePayment as the payment type. This receipt can then be applied as a credit when the invoice is raised. For missed appointments, a ‘Did Not Attend’ item can be created to charge against.

How does Payment Gateway appear in Banking?

On banking reports, Payment Gateway shows as an ePayment. The Payment Gateway reconciliation report can be run to resolve discrepancies.

How is a patient’s payment collected?

Tryo sends the payment to the bank account linked to the treating doctor ( selected in the invoice screen). This could be the practice or the doctor’s bank account.

How are credit cards managed?

Zedmed does not store credit cards. The Payment Cards tab in the Patient record (Office) only shows the card’s last four digits and expiry date. The practice has no other information. Tyro manages the credit cards and processes the payments when Zedmed bills the patient.

Can multiple credit cards be used?

A patient can have multiple credit cards on record if they provide different cards to separate card requests.