Secure Send vs. Secure Messaging: What’s the difference?

At Zedmed, we’re committed to empowering medical practices with tools that streamline workflows, safeguard patient information, and improve communication. Two standout features in our practice management software—Secure Send and Secure Messaging—address these needs in unique ways. If you’re new to Zedmed and curious about how these tools differ, this blog will walk you through their purposes, benefits, and why they’re important features for healthcare providers and patients alike. 

What Is Secure Send? 

Imagine a faster, safer way to get documents like invoices, referrals, or letters into your patients’ and providers hands. That’s Secure Send. This feature lets your practice send files directly to patients via email or SMS, using a secure, practice-branded portal. Patients simply enter a one-time passcode to view their documents, keeping everything protected and private. 

At Zedmed, we’ve made Secure Send a seamless part of our software by using this modern alternative to paper-based communication, cutting out delays, reducing costs, and bolstering security. 

What Is Secure Messaging? 

Secure Messaging helps your practice by connecting you to healthcare providers. It’s all about sharing clinical information—like referrals or test results—securely with other professionals. Through our integration with secure messaging providers like HealthLink and Medical Objects, Zedmed ensures the fast and secure transmission of clinical documents in real time.  

How Do They Differ? 

Here’s a quick breakdown to clarify the distinction: 

The Benefits for Your Practice 

Both features bring tangible advantages to the table, enhancing how your practice operates. 

Secure Send Benefits:  

• Better Patient Experience: Patients get documents instantly, boosting satisfaction. No more waiting for the mail!  

• Time and Cost Savings: Ditch printing and postage—Secure Send is included in your Zedmed subscription at no added cost.  

• Top-Notch Security: Encryption and passcodes keep data safe, aligning with privacy laws. 

Secure Messaging Benefits:  

• Stronger Collaboration: Share information with specialists quickly, improving patient outcomes.  

• Efficiency Boost: Skip the phone tag or snail mail—HealthLink integration speeds things up.  

• Compliance Made Easy: Meet regulatory standards effortlessly, protecting your practice and building trust. 

Why Zedmed Stands Out 

With Zedmed, you don’t have to choose between patient and provider communication—our platform brings both Secure Send and Secure Messaging together in one intuitive package. Here’s why practices love it: 

• User-Friendly: Secure Send is a breeze to use—just a few clicks, and your patients are set. Secure Messaging integrates smoothly with tools like HealthLink for broader reach.  

• All-in-One Solution: Manage all your communication needs without juggling multiple systems.  

• Affordable: No hidden fees—Secure Send is part of your subscription, and HealthLink integration cuts reliance on extra services.  

• Secure by Design: From encrypted portals to robust protocols, we’ve got your compliance covered. 

This combination shines in scenarios like telehealth, where fast, secure document sharing is essential. It’s about making your practice more connected and efficient, all while keeping patient data safe. 

Wrapping Up 

Secure Send and Secure Messaging are two sides of the same coin—both vital for modern medical practices, yet tailored to different needs. Secure Send bridges the gap to patients, while Secure Messaging links you to the wider healthcare community. At Zedmed, we’ve woven these tools into our software to give your practice a simple, secure, and cost-effective way to communicate. 

Ready to see how Zedmed can transform your practice? Explore these features and discover a smarter way to connect with patients and providers alike. 

Want to dive deeper? Check out our Secure Send or HealthLink SmartForms guides for more details.